This policy explains how we handle products that arrive damaged, defective, or incorrect.

Reporting a problem
If your item arrives damaged, defective, or is not the item you ordered, please contact us within 7 days of delivery. You can reach us at info@furniturerowstore.com or +1 708-856-5318, Monday–Friday, 9:00 AM–6:00 PM CT. Please include:

  • Your order number;
  • A clear description of the issue;
  • Photos showing the damage, defect, or incorrect item;
  • Photos of the packaging if the issue appears to be shipping-related.

Resolution options
After we review your report, we will work with you to resolve the issue. Depending on the nature of the problem, we may offer:

  • A replacement part or replacement item, subject to availability;
  • A repair solution where feasible;
  • A full or partial refund.

We will communicate the available options within 2–3 business days after receiving your report. Please do not attempt to repair or modify a defective item before contacting us, as this may affect the available resolution.

Return shipping for defective items
If we determine that the item is defective or was damaged in transit, return shipping will be free. We will provide instructions on how to return the item or, in some cases, may not require a return for certain low-value items.

What is not covered
This policy does not cover:

  • Damage caused by improper use, assembly, or maintenance by the customer;
  • Normal wear and tear after delivery;
  • Items that have been modified or repaired by the customer;
  • Damage caused by moving the item after delivery.

Relationship to Return & Refund Policy
If your item is defective or damaged, you may choose to return it under this policy. The general 30-calendar-day return window in our Return & Refund Policy also applies to unused items in original condition. For defective items, the reporting window is 7 days from delivery. Refunds for approved defective-item claims follow the same timeline as our Return & Refund Policy: 1–2 business days to process and 7–10 business days to appear on your original payment method.

If you have questions about this policy, please contact us at info@furniturerowstore.com or +1 708-856-5318.