This Delivery Policy explains how orders are delivered after they leave our warehouse and what you can expect during the delivery process.
Delivery method
We use third-party carriers to deliver orders to physical addresses within the contiguous United States. The specific carrier is selected at the time of shipment based on the destination, package size, and service availability. Carriers may vary by order.
Delivery timeline
After your order is processed (typically 1–2 business days), delivery usually takes 3–5 business days within the contiguous United States. These are estimated delivery windows based on carrier guidelines and are not guaranteed dates. Delivery may take longer during peak shopping seasons, severe weather events, carrier disruptions, or for addresses in remote areas.
Tracking
Once your order ships, we will send tracking information to the email address you provided at checkout. You can use this tracking number to monitor your shipment directly on the carrier’s website. If you do not receive tracking information within 3 business days after your order is processed, please contact us so we can investigate.
Delivery address
Please ensure your shipping address is complete, accurate, and accessible for delivery. We are not responsible for failed deliveries caused by incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address issue, we will contact you to arrange reshipment or refund in accordance with our Return & Refund Policy.
Receiving your order
When your order arrives, please inspect the packaging before signing for delivery if a signature is required. If you notice visible damage to the packaging, please note it with the carrier if possible and contact us within 7 days so we can assist you. For large furniture items, please ensure there is a clear path for delivery personnel to bring the item to your desired location.
Failed delivery attempts
If the carrier is unable to deliver your order after multiple attempts, the package may be returned to us. In that case, we will contact you to arrange reshipment at your expense or a refund minus the original shipping cost (if shipping was not free for your order).
If you have questions about delivery, please contact us at info@furniturerowstore.com or +1 708-856-5318, Monday–Friday, 9:00 AM–6:00 PM CT.